Delivery Details

DELIVERY DETAILS

We send orders via either Royal Mail, APC, DPD or DHL courier.

Standard delivery is approximately 2-3 working days.

Next Working day delivery service is guaranteed delivery on the next day by 4pm providing your order was made prior to 9pm the previous day.  This will require a signature on the receiving end.  Deliveries are made Monday to Friday.

European and International orders are sent via Royal Mail, DPD or DHL couriers, taking between 1 to 10 days to arrive and will require a signature at the receiving end.


**Bank Holiday restrictions apply to all delivery services - please note that our courier does not collect or deliver parcels on a Bank Holiday within the UK, orders placed using the Next Working Day delivery service on Friday 26th May will be delivered Tuesday 30th May.  Orders placed using the Saturday Guaranteed Service up to 9pm on Friday 26th May will be dispatched on the same day for delivery on Saturday 27th.  Orders placed after 9pm Friday 26th May will be processed the following week**  

 

Standard Delivery (UK) - £3.95

Standard Delivery usually within 2-3 working days within England, Wales or Scotland, from date of dispatch.  We offer free Standard Delivery on any UK order totalling £50 or More - this is automatically updated in your basket at the checkout.


Next Working Day Delivery (UK) - £7.50
Express Next working day delivery within England, Wales or Scotland delivered by 4.00pm - Order must be completed by 9pm for delivery the next working day.  Please note that this service does NOT deliver on a Saturday.


Any next day orders completed by 9pm Friday will be delivered on Monday.
Any next day orders completed after 9pm on Friday will be delivered on Tuesday.


Ireland Next Working Day Delivery (Northern and Republic of Ireland) - £7.50
Express Next working day delivery within Northern and the Republic of Ireland.  Order must be completed by 2.30pm for delivery the next working day.  Deliveries are made Monday to Friday by DHL.

 

Any next day orders completed by 2.30pm Friday will be delivered on Monday.
Any next day orders completed after 2.30pm on Friday will be delivered on Tuesday.


Guaranteed Saturday Delivery (UK) - £7.50
Guaranteed Saturday delivery within England, Wales or Scotland - Order must be completed by 9pm for delivery on the Saturday and you must ensure that you select the Guaranteed Saturday delivery option at the checkout.

 


Any next day orders completed by 9pm Friday will be delivered on Saturday.
Any next day orders completed after 9pm on Friday will be delivered on the following Saturday.


Europe - £10.00

 

For countries within Europe.  Approximately 3-6 working day service.


Republic of Ireland - £4.50

For Republic of Ireland.  Approximately 2 working days service provided by DPD.


Australia - £4.50

For Australia.  Approximately 3-5 working days service provided by DPD.


USA - £4.50

For USA.  Approximately 3-5 working days service provided by DPD.


Rest Of World - £15.00
For all other countries outside of Europe. Approximately 3-10 working day delivery service.


Transit times indicated above are approximate, dispatch times can vary depending on busy periods and we recommend that you check the basket/checkout page for estimated dispatch and delivery times for your order. 
A signature may be required upon receipt of the goods, if there is no-one available to accept the parcel a calling card will be left for you to re-arrange delivery or collect from your local depot.


Due to courier restrictions Guaranteed Saturday and Next Working Day services are not available to some areas of Scotland and the Isles of England and some remote parts of Ireland.

For your security, first-time orders may only be shipped to the cardholder's billing address or a corporate work address that can be verified. Customers may also be subjected to standard fraud prevention checks.

Our office and warehouses process orders between Monday to Friday, 9am to 9pm.

Orders are shipped via DPD, DHL, APC or local Postal Services. In some areas the courier may pass deliveries onto a third party. 

Should an error occur with any part of your order we will of course resolve this issue.  We do ask that you contact us within 2 days of receiving your order, via email to: admin@11degrees.co.uk or telephone 01539 737643 to inform us of our error.  Please ensure that you retain all of the packaging from your order and the invoice included within your parcel. Failure to retain the enclosed invoice will result in us not being able to investigate the issue and delay or even prevent us being able to arrange a resolution.