Delivery Details

DELIVERY DETAILS

We send orders via either Royal Mail, APC, DPD or DHL courier.

Standard delivery is approximately 2-3 working days and FREE for the UK on spends over £25.

Next Working day delivery service is guaranteed delivery on the next day by 4pm providing your order was made prior to 9pm the previous day.  This will require a signature on the receiving end.  Deliveries are made Monday to Friday.

European and International orders are sent via Royal Mail, DPD or DHL couriers, taking between 1 to 10 days to arrive and will require a signature at the receiving end.

 

Standard Delivery (UK) - £3.95

Standard Delivery usually within 2-3 working days within England, Wales or Scotland, from date of dispatch.  We offer free Standard Delivery on any UK order over £25 - this is applied at the checkout for you.


Next Working Day Delivery (UK) - £4.95
Express Next working day delivery within England, Wales or Scotland delivered by 4.00pm - Order must be completed by 9pm Monday to Friday for delivery the next working day.  Please note that this service does NOT deliver on a Saturday.


Any next day orders completed by 9pm Friday will be delivered on Monday.
Any next day orders completed after 9pm on Friday will be delivered on Tuesday.


Ireland Next Working Day Delivery (Northern and Republic of Ireland) - £4.95
Express Next working day delivery within Northern and the Republic of Ireland.  Order must be completed by 2.30pm Monday to Friday for delivery the next working day.  Deliveries are made Monday to Friday by DHL.

 

Any next day orders completed by 2.30pm Friday will be delivered on Monday.
Any next day orders completed after 2.30pm on Friday will be delivered on Tuesday.


Guaranteed Saturday Delivery (UK) - £7.50
Guaranteed Saturday delivery within England, Wales or Scotland - Order must be completed by 9pm for delivery on the Saturday and you must ensure that you select the Guaranteed Saturday delivery option at the checkout.

 

Any next day orders completed by 9pm Friday will be delivered on Saturday.
Any next day orders completed after 9pm on Friday will be delivered on the following Saturday.

 

Guaranteed Sunday Delivery (UK) - £7.50
Guaranteed Sunday delivery within England, Wales or Scotland - Order must be completed by 2.30pm for delivery on the Sunday and you must ensure that you select the Guaranteed Sunday delivery option at the checkout.  Delivered by DPD.

Any next day orders completed by 2.30pm Saturday will be delivered on Sunday.

Any next day orders completed after 2.30pm on Satuday will be delivered on the following Sunday.


USA Express Delivery - £4.50

For USA.  1-3 working days service provided by DHL.  Next Day delivery is available to many territories however orders should be placed by 2.30pm GMT for same day dispatch, Monday to Friday.


Republic of Ireland - £3.95

For Republic of Ireland.  Approximately 2 working days service provided by DPD.


Spain Express Delivery - £5.00

For Mainland Spain.  1-2 working days delivery service provided by DHL. Next Day delivery is available to many territories however orders should be placed by 2.30pm GMT for same day dispatch, Monday to Friday.


Spain Standard Delivery - Free

For Mainland Spain only.  Approximately 2-4 working days delivery by DPD.


France Express Delivery - £5.00

For France.  1-2 working days delivery service provided by DHL. Next Day delivery is available to many territories however orders should be placed by 2.30pm GMT for same day dispatch, Monday to Friday.


France Standard Delivery - Free 

For France only.  Approximately 2-4 working days delivery by DPD.


Germany Express Delivery - £5.00

For Germany.  1-2 working days delivery service provided by DHL. Next Day delivery is available to many territories however orders should be placed by 2.30pm GMT for same day dispatch, Monday to Friday.


Germany Standard Delivery - Free 

For Germany only.  Approximately 2-4 working days delivery by DPD.


Portugal Express Delivery - £5.00

For Portugal.  1-2 working days delivery service provided by DHL. Next Day delivery is available to many territories however orders should be placed by 2.30pm GMT for same day dispatch, Monday to Friday.


Portugal Standard Delivery - Free 

For Portugal only.  Approximately 2-4 working days delivery by DPD.


Netherlands Express Delivery - £5.00

For the Netherlands.  1-2 working days delivery service provided by DHL. Next Day delivery is available to many territories however orders should be placed by 2.30pm GMT for same day dispatch, Monday to Friday.


Netherlands Standard Delivery - Free 

For the Netherlands only.  Approximately 2-4 working days delivery by DPD.


Europe - £10.00 

For countries within Europe.  Approximately 3-6 working day service.


Australia - £4.50

For Australia.  Approximately 3-5 working days service provided by DPD.


Rest Of World - £15.00
For all other countries outside of Europe. Approximately 3-10 working day delivery service.


Transit times indicated above are approximate, dispatch times can vary depending on busy periods and we recommend that you check the basket/checkout page for estimated dispatch and delivery times for your order. 
A signature may be required upon receipt of the goods, if there is no-one available to accept the parcel a calling card will be left for you to re-arrange delivery or collect from your local depot.


Due to courier restrictions Guaranteed Saturday and Next Working Day services are not available to some areas of Scotland and the Isles of England and some remote parts of Ireland.

For your security, first-time orders may only be shipped to the cardholder's billing address or a corporate work address that can be verified. Customers may also be subjected to standard fraud prevention checks.

Our office and warehouses process orders between Monday to Friday, 9am to 9pm.

Orders are shipped via DPD, DHL, APC or local Postal Services. In some areas the courier may pass deliveries onto a third party. 

Should an error occur with any part of your order we will of course resolve this issue.  We do ask that you contact us within 2 days of receiving your order, via email to: admin@11degrees.co.uk or telephone 03330030152 to inform us of our error.  Please ensure that you retain all of the packaging from your order and the invoice included within your parcel. Failure to retain the enclosed invoice will result in us not being able to investigate the issue and delay or even prevent us being able to arrange a resolution.